1. Overview
2. Culture
3. Operations
4. Service
5. Menu
6. Selling
7. Satisfaction
8. Problems
9. Closing
10. Rewards
11. Understanding
12. Conclusion

12. Conclusion

Your Feedback Is Important

As you've seen elsewhere on this site, Hanon Management values the opinions and feedback from both our customers and employees.

Below you'll find a feedback form. We encourage you to fill out the form, not only with thoughts and ideas on our on-line training resource, but also with any comments, issues, problems or concerns you may have about your job in general.

We want to hear from you and will respond, either via e-mail or in person to each of your submissions.

Please help us build a better restaurant, both for our customers as well as you and your fellow employees.

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Here's what the National Restaurant Association says about the industry outlook for 2008:

Sales at full-service restaurants are projected to reach $187.4 billion in 2008, an increase of 4.3 percent over 2007. Growth will be driven by expanded menu choices, meeting the demand of today's increasingly sophisticated and value-conscious consumer, and added off-premise options (takeout, delivery and curbside) to meet Americans' desire for convenience. Full-service restaurant operators will continue to integrate more technology solutions both in dining rooms and kitchens, and increase their focus on environmentally-friendly operations.

Job growth in the restaurant industry outpaced the overall economy in 2007 for the eighth consecutive year, and will continue to increase in 2008 and beyond. By 2018, the industry will add an additional two million positions to its current 13.1 million. Restaurant occupations that will grow considerably in the next decade include management positions, chefs and head cooks, waitstaff, and combined food preparation and service positions.

Today’s restaurant customers are more demanding than ever and expect more from their restaurant experiences than great meals. Consumer trends that will help shape the restaurant industry in 2008 include options for more convenience, control, cuisines and flavors, comfort and choices, including more healthful options. Americans currently buy a meal or a snack from a restaurant 5.8 times per week on average, and annual spending on food away from home is $1,078 per person.


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