Maintain an Attitude of Gratitude -- Thank our members for being here. Make sure they know we appreciate their support and participation. Whether they are speaking to you about their satisfaction with a service, or sharing an opportunity for improvement, ensure they know we appreciate their time in sharing their thoughts with us, and deliver on what you commit to.

Success -- It takes more than just a locomotive to get down the track. It takes a team. From the mechanic, who maintains the efficiency, to the track laborer, who maintains the conditions and safety of the track, to the dispatcher, who provides direction, and to the conductor, who is responsible for the overall operation of the locomotive. The conductor can't reach the destination all by himself. He needs his team members to support him, and participate in the coordination of delivery in order to succeed. The same holds true here at The Keller Pointe. No one person can achieve the business success alone. It requires the whole team to make this locomotive steam down the tracks and get to its destination.

Turn Problems into Opportunities -- Do not become upset when constructive criticism comes your way. Challenge yourself to Hear, Empathize, Apologize and Take Action. Most people just want a solution to their issue, and we want to do our very best to provide the solution in a timely and courteous way. The same applies internally to the operation. If there is a problem or an issue, share that issue and provide a solution to resolve that issue. Chances are, you are providing a solution for someone else as well, and making the entire environment better for the whole team.

Have the Heart of a Servant -- Do you have the Heart of a Servant? Ask yourself the following questions:
1 - Do I do whatever is needed at anytime, even if it is inconvenient to me?
2 - Am I always ready and willing to serve?
3 - Am I always looking for ways to help others and paying attention to others needs?
4 - Do I do what needs to be done at all times, or do I make excuses and procrastinate?
5 - Do I treat everyone the same and every task the same no matter how big or how small? Do I have equal dedication for all tasks?

Having a Heart of a Servant requires maturity and dedication. You are not always on the look out for praise and gratitude, you just do your job and do it well to know that you are serving others. A servant does not have limitations, is always a team player, and is willing to get their hands dirty. We ask all team members to have the Heart of Servant.

Respect Other's Roles -- Every individual at The Keller Pointe serves in an integral role to assist the facility in success. Whether it is employee peer, supervisor, subordinate or customer - we need to show appreciation and dedication toward these individuals at all times.

Make New Connections -- Meet people, greet people and smile. Know everyone's names and make sure they know yours. The facility is a great networking opportunity for both business growth and your growth as an individual. Fill in the blank:
Who do you know who_______? Needs a facility to workout, needs swim lessons for their daughter, needs a place to advertise their business, was a member of a sorority or fraternity that you may be applying for when you go to college? Making connections increases business and your personal ability to grow.

Embrace the Challenge -- Accepting a position as an employee of The Keller Pointe means you are embracing the challenge of our mission and vision and will strive to exceed both customer and peer expectations daily. Be excited about your new venture as you will learn, teach and serve all in one place, The Keller Pointe.