It has been said that coming together is a beginning, keeping together is a progress, and working together is success. That is one of the most appropriate definitions of teamwork as it relates to The Keller Pointe. Each of us has specific roles and responsibilities outlined in our job descriptions. Each of us understands the value and importance of our members. So, just how do we work together?

First of all, it's important to understand that, in a sense, each of us share the job duties of every other employee. That doesn't mean our building maintenance staff is qualified to be lifeguards, but, it's crucial to understand everyone's role. In football, the quarterback can't get the ball to the wide receiver unless the offensive line does its job well. That's teamwork.

The Pointes of Excellence revolve around teamwork. Teamwork is diligence, pride, cooperation, understanding and, most importantly, communication.
 
 

 
 
Understanding Teamwork
 
Diligence -- Being part of a team requires dedication and persistence. Being accountable and holding others accountable to keep on task to achieve a common goal.

Pride -- Employment in an atmosphere that supports respect and a sense of belonging defines pride at The Keller Pointe. When customers see pride among staff, it is contagious and therefore, they find themselves a part of that atmosphere as well. Pride in belonging, being a part of The Keller Pointe Team, is the culture we embrace.

Cooperation -- Working together to achieve the same goal defines cooperation at The Keller Pointe. Achieving continuous growth in all aspects of our operation requires cooperation.

Understanding -- Comprehending the needs of both the internal and external customer. Demonstrating empathy when either internal or external customers approach staff looking for a resolution to a problem.

Communication -- Sharing knowledge is critical to the success of any group. We consistently strive to keep clear and concise means of communication between all team members to ensure our success.